Return Policy

Please read carefully our return policy to ensure you can proceed with your request as quick as possible.

  • All returns should be sent back to us in their original packaging provided
  • Return outside the 14day window may be accepted at our discretion. 
The item(s) should be returned unworn and in perfect condition, with all designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
  • Where provided, any designer packaging such as dust bags and leather tags should be included in your return.
  • Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
  • Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimming wear).
  • If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

 

Refunds

All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded. 
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below:

 

Customer Care

Email us on customerservice@babykey.co.uk

Returning for an Exchange

Please contact us before returning items for exchange to ensure that your required size is in stock. We can then hold your required items for you while we await your returned items. We will not charge postage on 1st exchange (per order), unless the exchange items are considerably heavy or large, in which case a shipping fee may apply. We will notify you in advance if this is the case. Exchanges are sent back by standard delivery only, Express Shipping can be arranged at extra charge.

Returning for a Refund

If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or Paypal account for the amount paid less any postage costs. Please allow up to 5 working days from delivery of the returned goods for your refund to be processed. You will receive an email confirmation once your refund has been processed. Refunds to credit cards take a further 2-3 working days to show on your bank statement. Paypal refunds are usually instant and you will also receive a confirmation email from Paypal.

How to return your item(s) to us

Step 1: Make a photocopy of the Invoice that came in your parcel (or you may use the original).

Step 2: Mark all items which you are returning, write any exchanges next to each item.

Step 3: Pack the items securely along with the copy invoice.
Step 4: Post your parcel via a recorded/tracked service to the following address:

 

Baby Key 
110 Alexandra Drive
Surbiton
KT5 9AG

 

You are responsible for the safe return of your item to us and any shipping costs incurred for returning items to us. We advise using a recorded delivery service (such as Royal Mail Recorded Delivery from the UK), we will not accept responsibility of any losses or delays in delivery. Shipping costs will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. BabyKey will not take responsibility for packages where the postage is unpaid.

YOU MUST include a photocopy of your Invoice marking the items you are returning and if you would like a refund or exchange. If you cannot get a photocopy you may alternatively attach original invoice