Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below:
Email us on firstname.lastname@example.org
Please contact us before returning items for exchange to ensure that your required size is in stock. We can then hold your required items for you while we await your returned items. We will not charge postage on 1st exchange (per order), unless the exchange items are considerably heavy or large, in which case a shipping fee may apply. We will notify you in advance if this is the case. Exchanges are sent back by standard delivery only, Express Shipping can be arranged at extra charge.
If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or Paypal account for the amount paid less any postage costs. Please allow up to 5 working days from delivery of the returned goods for your refund to be processed. You will receive an email confirmation once your refund has been processed. Refunds to credit cards take a further 2-3 working days to show on your bank statement. Paypal refunds are usually instant and you will also receive a confirmation email from Paypal.
You are responsible for the safe return of your item to us and any shipping costs incurred for returning items to us. We advise using a recorded delivery service (such as Royal Mail Recorded Delivery from the UK), we will not accept responsibility of any losses or delays in delivery. Shipping costs will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. BabyKey will not take responsibility for packages where the postage is unpaid.
YOU MUST include a photocopy of your Invoice marking the items you are returning and if you would like a refund or exchange. If you cannot get a photocopy you may alternatively attach original invoice